Replacement Verification

To ensure fair and accurate claim validation, customers are strongly advised to record a clear, continuous, and uncut video starting before opening the parcel and covering the complete unboxing process.

Replacement requests may be declined if:

✔ The video contains cuts, edits, or interruptions
✔ The packaging or label is not clearly visible
✔ The claim appears inconsistent or unverifiable

Note:

✔ Prevents fraudulent or unverifiable claims
✔ Ensures transparent resolution processes
✔ Protects both customer and store interests
✔ Standard industry practice for damage verification