We offer replacement-only support under specific conditions to ensure fairness and prevent misuse.
A replacement will be provided if:
✔ The product is received damaged
✔ You receive the wrong item
To qualify, customers must provide a clear, uncut video recorded from before opening the parcel through the complete unboxing process. Videos with edits, pauses, or cuts cannot be accepted for verification.
Important Note:
✔ Video must clearly show the sealed package
✔ Label & product must be visible
✔ Claims without video evidence cannot be processed
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